topic Re: Public Mobile did NOT work in US in Get Support

Public Mobile did NOT work in US

Di18 — Thu, 15 Feb 2024 21:52:44 GMT

For 2 times I paid to use Public Mobile in the US and I could not connect in Connecticut and in NY

Re: Public Mobile did NOT work in US

hTideGnow — Thu, 15 Feb 2024 21:56:48 GMT

hi @Di18

try to connect manually to both AT&T and T-Mobile, leave the network with 4G or LTE and see which network works

Re: Public Mobile did NOT work in US

softech — Thu, 15 Feb 2024 21:56:50 GMT

@Di18

Critical part to US roaming depends on T-Mobile/AT&T coverage and whether you can connect successfully onto either network.

If the phone is not connecting to T-Mobile/AT&T, change the Network Connection from Automatic to Manual and select and test both T-Mobile and AT&T and see which one you can connect.

If your issue is with data, make sure your Roaming Mobile data is enabled and you have disabled your mobile data limiter. Also change your network mode to 4G (and don't try 5G until you can connect and works on 4G)

If your issue is with voice, make sure VoLTE is enabled on the device setting. And if it does not work, try to change the Network to T-Mobile ONLY, and change Preferred Network Type or Network Mode to 2G and see if the calls go through.
Also, you can download VoIP app TextNow as a workaround to make calls and text if you have Wifi or if your roaming has data component and data is working

Re: Public Mobile did NOT work in US

Di18 — Thu, 15 Feb 2024 22:03:58 GMT

I did many times

Re: Public Mobile did NOT work in US

Di18 — Thu, 15 Feb 2024 22:05:45 GMT

I did everything you suggested and came back without being able to use Public Mobile service in the US for the second time

Re: Public Mobile did NOT work in US

softech — Thu, 15 Feb 2024 22:07:51 GMT

@Di18

what phone do you have?

and can you confirm which network you tried? manual connect to both? and you changed the network mode from automatic to 4G/LTE?