topic Re: Can't Create an Eversafe Account with Old userid and Password in Get Support

topic Re: Can't Create an Eversafe Account with Old userid and Password in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Create-an-Eversafe-Account-with-Old-userid-and-Password/m-p/1141856#M797244 <P>HI <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/380327">@brianantonen</a> </P><P>support agent can help.  <SPAN>please submit a ticket with CS Agent here:</SPAN><BR /><SPAN>       </SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><SPAN>            </SPAN></P> Thu, 15 Feb 2024 17:36:02 GMT hTideGnow 2024-02-15T17:36:02Z Can't Create an Eversafe Account with Old userid and Password https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Create-an-Eversafe-Account-with-Old-userid-and-Password/m-p/1141855#M797243 <P>I haven't logged in to my daughters public mobile account for some time. I never ever set up an eversafe account for her. I can not log in with her old userid and password. The system doesn't recognize her email address or her phone numer so I can't even try a password reset. What do I do? I want to change her subscription plan.</P><P>Thanks</P> Thu, 15 Feb 2024 17:35:03 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Create-an-Eversafe-Account-with-Old-userid-and-Password/m-p/1141855#M797243 brianantonen 2024-02-15T17:35:03Z Re: Can't Create an Eversafe Account with Old userid and Password https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Create-an-Eversafe-Account-with-Old-userid-and-Password/m-p/1141856#M797244 <P>HI <a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/380327">@brianantonen</a> </P><P>support agent can help.  <SPAN>please submit a ticket with CS Agent here:</SPAN><BR /><SPAN>       </SPAN><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A><SPAN>            </SPAN></P> Thu, 15 Feb 2024 17:36:02 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Create-an-Eversafe-Account-with-Old-userid-and-Password/m-p/1141856#M797244 hTideGnow 2024-02-15T17:36:02Z Re: Can't Create an Eversafe Account with Old userid and Password https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Create-an-Eversafe-Account-with-Old-userid-and-Password/m-p/1141857#M797245 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/380327">@brianantonen</a>  Reach out to support to help you re gain access and change plan</P><P class=""><SPAN class="">send<SPAN class="">  </SPAN>a  private message   To CS_Agents</SPAN></P><P class=""><SPAN class=""><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span> Link below <span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span><span class="lia-unicode-emoji" title=":down_arrow:">⬇️</span></SPAN></P><P class=""><SPAN class="">                          <A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_blank" rel="noopener"><SPAN class="">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</SPAN></A></SPAN></P> Thu, 15 Feb 2024 17:36:16 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Create-an-Eversafe-Account-with-Old-userid-and-Password/m-p/1141857#M797245 Handy1 2024-02-15T17:36:16Z Re: Can't Create an Eversafe Account with Old userid and Password https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Create-an-Eversafe-Account-with-Old-userid-and-Password/m-p/1141858#M797246 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/380327">@brianantonen</a> </P><P>that process now requires you to have Eversafe credentials before you can access the account.</P> Thu, 15 Feb 2024 17:37:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Create-an-Eversafe-Account-with-Old-userid-and-Password/m-p/1141858#M797246 hairbag1 2024-02-15T17:37:10Z Re: Can't Create an Eversafe Account with Old userid and Password https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Create-an-Eversafe-Account-with-Old-userid-and-Password/m-p/1141871#M797257 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/380327">@brianantonen</a> </P><P>Create an Eversafe ID for her account using the registered email and password.</P><P>Just click on Sign Up and create one.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0110.png" style="width: 750px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/111671iD35D048C2157DC8F/image-size/medium?v=v2&px=400" role="button" title="IMG_0110.png" alt="IMG_0110.png" /></span></P><P> </P> Thu, 15 Feb 2024 17:56:30 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Create-an-Eversafe-Account-with-Old-userid-and-Password/m-p/1141871#M797257 BKNS27 2024-02-15T17:56:30Z