topic Re: Unable to update payment method in Get Support

Unable to update payment method

Banana_Bob — Thu, 15 Feb 2024 02:18:17 GMT

I have been unable to update my payment method to my new credit card. Each time it says the request cannot be processed. I’ve tried 3 different cards all with the same result. Is anyone else experiencing this?

Re: Unable to update payment method

softech — Thu, 15 Feb 2024 02:27:04 GMT

@Banana_Bob

try to wait a full 24 hours before trying agian

try on both browser and app

For browser, try on a computer and phone. Try using Incognito mode

for app, if you already have it installed on the phone, uninstall, reboot and reinstall

Re: Unable to update payment method

ballerhaller — Thu, 15 Feb 2024 02:50:30 GMT

I have had this happen before @Banana_Bob . I gave it a day and tried on multiple devices and it worked. Unfortunately sometimes patience is key with Public Mobile. I think it's a server issue with Public Mobile and is usually fixed within a day.

Re: Unable to update payment method

Dunkman — Thu, 15 Feb 2024 17:00:10 GMT

@Banana_Bob

Unfortunately, several customers have had issues with updating credit card

Here is some more troubleshooting advice:

If you are still experiencing issues with your card please note these details:

Log out of your account and relog in before updating your card
If you attempted to update the same card multiple times please try again tomorrow or today with a different card as there is a daily limit on update attempts for security purposes.
Make sure that your credit card postal code matches your phone number's area code
As always, please be sure that you are inputting the correct card details

I would suggest

Wait at least 24 hours in between attempts. Try a different device. Clear web browser cache or incognito mode. Login into account. Follow up instructions above.