topic Re: Asking for PUK in Get Support

Asking for PUK

kristinjanine1 — Thu, 15 Feb 2024 15:54:57 GMT

Hello

the eSIM is not working. I tried to download it with the email and it says it’s not valid. It worked yesterday. And now it’s asking me for PUK. I can’t access any text or calls. Help pls!

Re: Asking for PUK

Sansan — Thu, 15 Feb 2024 15:58:29 GMT

You can message agents at the link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Asking for PUK

hairbag1 — Thu, 15 Feb 2024 15:58:43 GMT

@kristinjanine1

is the phone locked to previous network ? Have you used it with PM in the past ?

Re: Asking for PUK

kristinjanine1 — Thu, 15 Feb 2024 16:11:29 GMT

It won't let me submit a ticket keeps doing error

Re: Asking for PUK

kristinjanine1 — Thu, 15 Feb 2024 16:12:19 GMT

It switched to public mobile yesterday and now it's all blocked out . And I can't get ahold of anyone to help. I can't receive or make any calls or text.

Re: Asking for PUK

softech — Thu, 15 Feb 2024 16:14:43 GMT

@kristinjanine1

if you use this message link to open ticket with PM support, it will work

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

and what was the exact error message??

Re: Asking for PUK

hairbag1 — Thu, 15 Feb 2024 16:16:28 GMT

@kristinjanine1 wrote:
It switched to public mobile yesterday and now it's all blocked out . And I can't get ahold of anyone to help. I can't receive or make any calls or text.

If it's locked to previous network, you need to get ahold of them to provide unlock code. Where did you last use the cellphone ?

Re: Asking for PUK

Sansan — Thu, 15 Feb 2024 16:20:12 GMT

Once you click on the link, it opens to a message centre. You just have to type and press send

Re: Asking for PUK

kristinjanine1 — Thu, 15 Feb 2024 16:30:26 GMT

Thanks it's working now to msg them