topic Bill Payment in Get Support

Bill Payment

give_meyou6 — Thu, 15 Feb 2024 14:50:10 GMT

Hello,

I'm unable to make payment using *611

Re: Bill Payment

softech — Thu, 15 Feb 2024 14:52:51 GMT

do you know your 4 digits account pin?

and did you try to make a payment using My Account on the browser or on the app? But if it fails the with an error the first time, best to wait an hour before you try again

or if you need to resume service urgently, get a voucher from SDM/London drug/711/Shell and then use *611 to load the voucher (no account pin required).
Or you can also buy a voucher online with a fees via muskbird.com/ding.com/recharge.com and then load the voucher using *611.

Re: Bill Payment

give_meyou6 — Thu, 15 Feb 2024 14:55:03 GMT

yes - its ####

softech: pin removed for security

Re: Bill Payment

give_meyou6 — Thu, 15 Feb 2024 14:56:17 GMT

Can i get this resolved now - so I can make my calls

Re: Bill Payment

fixin — Thu, 15 Feb 2024 15:01:30 GMT

@give_meyou6 - If you cannot call *611 (Fails to Complete), then go on another phone and dial 1-8554PUBLIC (1-855-478-2542) It is toll free for North America.

Re: Bill Payment

give_meyou6 — Thu, 15 Feb 2024 17:23:50 GMT

Hello Im still waiting - pin is ####

Added by Softech @give_meyou6 please do not post your person pin here in the community. We are just customers like you

Re: Bill Payment

hairbag1 — Thu, 15 Feb 2024 15:19:51 GMT

@give_meyou6

go to Shell gas and buy enough payment voucher to pay for your regular plan renewal. Then, when you get home, dial 611 with your cell and follow the voice prompts to add those vouchers to your account. That's probably the easiest and quickest method for now. When you get the phone working again, come back here and we can give you some guidance for future renewals.

@softech

Re: Bill Payment

hairbag1 — Thu, 15 Feb 2024 15:27:03 GMT

@give_meyou6 wrote:
Hello Im still waiting - pin is xxxx

Have you tried dialing 611 from your cell phone ? As long as you have a vaild credit card or debit card you could make payment by diailing that number. You will require your pin number when paying by dialing 611. Please...give it a try.

Re: Bill Payment

hairbag1 — Thu, 15 Feb 2024 17:22:53 GMT

@give_meyou6 wrote:
Hello Im still waiting - pin is ####

@softech

Re: Bill Payment

give_meyou6 — Thu, 15 Feb 2024 16:54:50 GMT

I don't understand why this is so difficult to have my plan reactivated - having provide my pin. And having tried numerous times I still cant access using *611

Re: Bill Payment

hairbag1 — Thu, 15 Feb 2024 16:58:31 GMT

@give_meyou6 wrote:
I don't understand why this is so difficult to have my plan reactivated - having provide my pin. And having tried numerous times I still cant access using *611

I'd like to discourage you from putting your PM pin number in any forum...even this one.

Secondly...what message do you hear when you dial 611 using your cellphone ? How long has your account been suspended ?