topic Re: Verification text not delivering in Get Support

Verification text not delivering

siegejanko — Thu, 15 Feb 2024 13:00:11 GMT

Hi there,

I ported from another carrier yesterday, my verification texts are not being delivered and I need it to verify the account.

Thank you

Re: Verification text not delivering

softech — Thu, 15 Feb 2024 13:27:46 GMT

@siegejanko

it could be due to the fact that your port was not completed yet. Are you now able to make outgoing calls on your PM sim card but just not able to receive incoming calls? If so, porting is not completed. Let's try to get this done first.

There is a number to call to talk to live support, they can update you the porting status and re-trigger the process for you if needed. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Verification text not delivering

BKNS27 — Thu, 15 Feb 2024 15:46:21 GMT

@siegejanko

Was your old carrier account active?

Did you leave your old SIM in your phone to receive the text?

Re: Verification text not delivering

siegejanko — Thu, 15 Feb 2024 18:17:22 GMT

The old account was active yes,

The old physical sim is still in there (from a previous carrier not my most recent one) but I am using an eSim with PM