Service

Rabiloni1 — Thu, 15 Feb 2024 11:44:26 GMT

I requested transfer yesterday but my old carrier is still active

Re: Service

softech — Thu, 15 Feb 2024 12:26:29 GMT

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

topic Re: Service in Get Support

Service

Re: Service