topic Re: Wrong sim card in Get Support

Wrong sim card

bsze — Thu, 15 Feb 2024 00:04:47 GMT

Can I get any help here? I ordered a new sim card online and was sent a koodo sim card instead of a public mobile sim. I opened a support ticket and so far have not received any reply at all.

Re: Wrong sim card

hairbag1 — Wed, 14 Feb 2024 20:47:38 GMT

@bsze wrote:
Can I get any help here? I ordered a new sim card online and was sent a koodo sim card instead of a public mobile sim. I opened a support ticket and so far have not received any reply at all.

Use this link to message Customer Support.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Get to local Mobile Klinik and buy a PM sim.

Re: Wrong sim card

hTideGnow — Wed, 14 Feb 2024 20:55:59 GMT

HI @bsze

somehow you are not the only one with the issue. I think fulfillment department got it all mixed up lately

PM support agent can help you, or maybe they will suggest you to go to a Koodo store for an exchange. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Wrong sim card

bsze — Wed, 14 Feb 2024 20:56:53 GMT

I went to a telus corporate store last night. They refused to help.

Re: Wrong sim card

bsze — Wed, 14 Feb 2024 20:57:55 GMT

I know I can buy another SIM card. But I already paid for one and I need to see if i can get my money back before buying another.

Re: Wrong sim card

hTideGnow — Wed, 14 Feb 2024 21:02:47 GMT

HI @bsze

you need to open a ticket with PM support first

there is another arrangement support can offer, they might ask you to buy a PM sim from store and they will reimburse you

Re: Wrong sim card

bsze — Wed, 14 Feb 2024 21:05:38 GMT

Just waiting for their reply. Thanks

Re: Wrong sim card

computergeek541 — Thu, 15 Feb 2024 00:04:19 GMT

@bsze wrote:
I went to a telus corporate store last night. They refused to help.

Public Mobile 's customer service is provided entirely online. As such, the sales staff at Telus stores wouldn't have the ability to provide any assistance.