topic Re: Add-on is not activated in Get Support

Add-on is not activated

Valdy — Tue, 13 Feb 2024 18:36:06 GMT

I have registered a ticket, but thought I'ld ask the Community. My add-on is not showing up in my account, although payment was made. Any thoughts? I'm from BC, and am in Texas. This is frustrating. Cheers, Valdy.

Re: Add-on is not activated

hTideGnow — Tue, 13 Feb 2024 18:40:24 GMT

HI @Valdy

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

And you are in Texas, so you are trying ot get roaming add-on?

if you are, make sure are connecting to T-Mobile or AT&T and make sure roaming mobile data is enabled

since you opened a ticket already, check your community inbox for agent's reply and update us

Re: Add-on is not activated

Valdy — Wed, 14 Feb 2024 19:55:45 GMT

Got it sorted, thanks... Turns out that PM had credited me with the thirty bucks, rather than applying it to my add-on. All good. Thanks for the response. Valdy

Re: Add-on is not activated

hTideGnow — Wed, 14 Feb 2024 19:56:38 GMT

hi @Valdy

glad it is all sorted