topic Suspension in Get Support

Suspension

Clove_liy — Wed, 14 Feb 2024 19:51:35 GMT

Hi, I have a question about suspend the SIM card temporally. I know there are 90 days time period I could resume the card. My question is, when I re-activate my card, will the original SIM card still be working? Or I have to buy a new SIM card? If I didn't resume the card within 90 days, does that mean I will lose my number and the SIM card will not be useable again? Thank you!

Re: Suspension

hTideGnow — Wed, 14 Feb 2024 19:50:45 GMT

HI @Clove_liy

no sim card is needed within the 90 days suspension. It is just the account is suspended. But after 90 days, the account will be closed and the sim will no longer work

and, don't resume service on the last day just in case site is down. Resume it couple days before

Re: Suspension

HALIMACS — Wed, 14 Feb 2024 19:58:58 GMT

@Clove_liy

if you resume services before the 90 days expires, you will retain and be able to use not only the existing SIM card but also the same phone number that you have.