topic Re: port out request！ in Get Support

port out request！

kado — Wed, 14 Feb 2024 19:52:28 GMT

please help for port out

Re: port out request！

hairbag1 — Wed, 14 Feb 2024 19:07:00 GMT

@kado

you should consult with new cell provider for that. Just make sure your PM acct is still active as that's req'd.

Re: port out request！

hTideGnow — Wed, 14 Feb 2024 19:07:33 GMT

HI @kado

give us more info what is the problem

generally you need an active PM account to port the number out

and you request the port out from the new carrier, give them the PM account number

if you already requested porting and not getting the sms, ask the new carrier to re-initiate the porting request again

if same, please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: port out request！

kado — Wed, 14 Feb 2024 19:10:57 GMT

how to active my account for port out?

Re: port out request！

kado — Wed, 14 Feb 2024 19:27:17 GMT

they said i need contact and get a pin and sms agreed for port out.. oh well as a 6 years old customer with unfair treated and so much trouble to leave i swear after port out will never look back!

Re: port out request！

hairbag1 — Wed, 14 Feb 2024 19:27:33 GMT

@kado wrote:
how to active my account for port out?

Consult new provider for their port in requirements. Your PM account must be Active in order to port away successfully.

Re: port out request！

Phil_Adelphus — Wed, 14 Feb 2024 19:36:02 GMT

@kado how to active my account for port out?

Are you saying your Public Mobile account is suspended for non-payment? If so you will need to make a payment to re-activate it assuming it has been unpaid for less than 90 days. As already stated, it is the new provider that organizes the port, all you have to do is have an active Public Mobile account, give the new provider your PM account number and leave your Public Mobile sim in the phone to receive the port authorization request.

Re: port out request！

hTideGnow — Wed, 14 Feb 2024 19:37:34 GMT

HI @kado

you only need to receive the text and reply YES. No pin required. You only need the pin if you need to open ticket with support for validation. (and it has nothing to do with 6 years or not, it is just for your safety)

but did you provide the new carrier the account number and the phone number? and is the PM account still active?

Re: port out request！

HALIMACS — Wed, 14 Feb 2024 20:02:25 GMT

@kado

for someone who has been here so long, your rewards would have been fantastic and you would have been saving at least $7 dollars every 30 days (if on auto pay + loyalty rewards ) just for being a customer.

I also noticed that you’ve never posted any other inquiries so any of the issues you’ve had didn’t receive diverse input from this community.

Hope everything goes well with the new provider!!