topic Re: Can’t receive call in Get Support

Can’t receive call

Sylvidor — Wed, 14 Feb 2024 18:58:06 GMT

I ca ´t receive calls

can you help please ?

Re: Can’t receive call

Handy1 — Wed, 14 Feb 2024 19:00:21 GMT

@Sylvidor Did you just port a number into PM ? Did you leave the old providers SIM card in the phone to reply YES to the confirmation text ? Or miss the text ? If so I’ll send you the porting team number private message and they can re trigger the port request for you

Re: Can’t receive call

Sansan — Wed, 14 Feb 2024 19:00:46 GMT

A little more info would be great!

Is this sudden?

Did it work before?

Can you receive calls.

Did you port over?

Try rebooting phone

Re: Can’t receive call

hairbag1 — Wed, 14 Feb 2024 19:00:50 GMT

@Sylvidor

has it ever worked or is this a new acct ?

Re: Can’t receive call

hTideGnow — Wed, 14 Feb 2024 19:02:44 GMT

HI @Sylvidor

is that a new account? and you requested porting?

If it is , call the porting support team and they can check if porting was done. I am sending the number to your community inbox. Check and call them