topic Re: Purchased wrong add on in Get Support

Purchased wrong add on

Joanne70 — Wed, 14 Feb 2024 14:51:38 GMT

I recently was trying to add additional data to my account but even after buying it wasn't working.

just logged in to investigate and it's showing a different add on in place of the data I was trying to purchase? I don't understand. Please help.

Re: Purchased wrong add on

Sansan — Wed, 14 Feb 2024 14:54:05 GMT

You can try to submit the request to have a refund. I don't know. Here's the link below for agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Purchased wrong add on

hairbag1 — Wed, 14 Feb 2024 14:56:25 GMT

@Joanne70

use this link to message Customer Support and explain. They'll likely credit your account and add the correct add-on. Watch the little envelop icon on top right side of page will be highlighted when they respond.

oops...forgot to add it...

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

give them as much account info as you can..ie phone #, acct #, name on account, PM pin #..etc.