topic Re: Messaging Issues in Get Support

Messaging Issues

Kjh875 — Wed, 14 Feb 2024 02:16:27 GMT

Has anyone had issues with messaging? I have an android and have done everything possible on their end to resolve and they think it may be a carrier issue at this point.

Never had this issue before. Cannot message attachments (photos or documents) and cannot reply to group text threads.

If you've had this issue and resolved, plase share.

Thank you

Re: Messaging Issues

NDesai — Wed, 14 Feb 2024 02:32:20 GMT

@Kjh875 Seems like MMS issue. Please check your APN network settings and make sure it matches the one found here.
https://www.publicmobile.ca/en/bc/get-help/articles/set-up-data-on-an-android-phone
https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Feb-14/td-p/1134839

Re: Messaging Issues

Dunkman — Wed, 14 Feb 2024 02:31:20 GMT

@Kjh875

Which model of Android phone? Does data work? Looks like you are having MMS text issues.

Here is an announcement:

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Feb-14/td-p/1134839

You might need to update your operating system and update APN settings.

Re: Messaging Issues

Kjh875 — Wed, 14 Feb 2024 02:40:21 GMT

Thanks so much for your reply. I've double checked APN settings and it's all correct

Re: Messaging Issues

Kjh875 — Wed, 14 Feb 2024 04:42:13 GMT

I have a new OnePlus Nord 30 phone with Android 14.

What is going on with messaging and what is the resolution? Purchasing a new phone is not an option.

Re: Messaging Issues

Kjh875 — Wed, 14 Feb 2024 02:51:29 GMT

I have a OnePlus Nord 30 just bought in Sept.

I appreciate your reply and sharing this with me.

I'm about to lose it. How are they allowed to do this? I suspect my phone ((despite being new) is no longer compatible. Wow!

Re: Messaging Issues

softech — Wed, 14 Feb 2024 03:01:04 GMT

@Kjh875

can you double check you have these APN settings?

APN: sp.mb.com
Proxy:
Port:
Username: <blank>
Password: <blank>
Server:
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS Proxy: mmscproxy.mobility.ca
MMS Port: 8799
MCC: 302
MNC: 220
Authentication Type: Not Set
APN Type: default,supl,mms
or   default,mms,agps,supl,fota,hipri
   (might need to include DUN for hotspot, please note case sensitive)
APN protocol: IPv4
APN roaming protocol: IPv4
APN enable/disable: APN enabled
or  Turn APN on/off APN turned on
Bearer: Unspecified
MVNO (Mobile virtual network operator) type: GID
MVNO (Mobile virtual network operator)value: 4D

Re: Messaging Issues

Kjh875 — Wed, 14 Feb 2024 03:03:06 GMT

Thanks for your reply. I've double checked these settings.

I believe this is an issue with PM not supporting certain devices after Feb 14.

Re: Messaging Issues

softech — Wed, 14 Feb 2024 03:04:35 GMT

@Kjh875

it is almost 100% certain PM has some issue with supporting MMS with OnePlus after the recent change.

Please also post a question at Onelus Community https://community.oneplus.com/ as well as open ticket with OnePlus if possible

Re: Messaging Issues

Kjh875 — Wed, 14 Feb 2024 03:07:29 GMT

Yes, that is my apn setting

Re: Messaging Issues

softech — Wed, 14 Feb 2024 03:16:27 GMT

@Kjh875

when did you have last OS update from OnePlus?

and did you just updated to Android 14?

Re: Messaging Issues

softech — Wed, 14 Feb 2024 03:13:25 GMT

@Kjh875

try this

https://productioncommunity.publicmobile.ca/t5/Get-Support/OnePlus-7-Pro-MMS-help/m-p/1133188/highlight/true#M791590

Key is " I deleted the new custom access point and then, hit the thee dot drop down menu, and it gave me the option "delete all custom access points" so I hit it. It then spit out a new set of default Public mobile APNs"

But I think you still need to update these after..

MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799

Re: Picture and Group Messaging End Date | Feb 14

computergeek541 — Wed, 14 Feb 2024 03:13:17 GMT

@Kjh875 wrote:
I cannot reach antone at Public Mkbile as everytime, i trh to create a ticket, I get an wrrie.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Messaging Issues

Kjh875 — Wed, 14 Feb 2024 03:40:54 GMT

Oh no! This all started over the weekend. Thanks for your reply.

Re: Messaging Issues

T250cc1 — Wed, 14 Feb 2024 04:28:39 GMT

Have a Oneplus 8T with Android 13, still able to mms with no change to my APN settings. I'm curious if I will have the same issues as you when I received Android 14 update later

Re: Messaging Issues

Kjh875 — Wed, 14 Feb 2024 04:32:15 GMT

I have the latest android 14 update. I have a feeling my phone is no longer compatible with PM. They've come out with a list of phones and mine is not on it. Looks like I'll have to find a new carrier. Good luck. I hope you fare better than me.

Re: Messaging Issues

softech — Wed, 14 Feb 2024 04:39:09 GMT

@Kjh875 it could be the latest OS update that broke it. Did you got the issue right after the update?? I was reading Simone in Koodo have the same problem with OnePlus on Android 14. I am not sure if downgrade back to.l 14 is an option, but report to OnePlus support and wait for the next major update

In the mean time, use other app to send multimedia, like WhatsApp or FB Messenger or Google RCS

@T250cc1 I would hold on to the Android 14 update until we have other confirming if MMS works on Android 14 on OnePlus

Re: Messaging Issues

Kjh875 — Wed, 14 Feb 2024 04:40:05 GMT

Great question. It was about a week ago when i updated to Android 14. Oneplus is sending me to Public Mobile for resolution

Re: Messaging Issues

Kjh875 — Wed, 14 Feb 2024 04:43:26 GMT

I can qsk OnePlus about downgrading.

This is the post about compatible devices from PM:

https://productioncommunity.publicmobile.ca/t5/Announcements/Picture-and-Group-Messaging-End-Date-Feb-14/td-p/1134839

Re: Messaging Issues

softech — Wed, 14 Feb 2024 18:22:32 GMT

@Kjh875

i suggested a similar fix earlier from someone's post. And today, we have another member confirmed that it works:

https://productioncommunity.publicmobile.ca/t5/Get-Support/One-Plus-9-Pro-APN-Settings/m-p/1141456/highlight/true#M797031

"deleted all the APN settings reset the values added in the PM recommended settings"