topic Re: Change email address in Get Support

Change email address

PaulB23 — Mon, 16 Oct 2023 15:18:35 GMT

I would like to change the email address associated with my account.

JRod — Mon, 16 Oct 2023 15:19:56 GMT

You can do this yourself through the self serve portal. Login to your account and then go to the profile tab, then click manage eversafe ID.

softech — Mon, 16 Oct 2023 15:21:45 GMT

can you still login with the old email address ?

if so, just go to Profile page, click Manage Eversafe ID and update the email address there

https://myaccount.publicmobile.ca/en/account/my-profile

hTideGnow — Mon, 16 Oct 2023 15:37:05 GMT

If you cannot login My Account, you would not be able to change that yourself. You will have to submit a ticket with CS agent and ask them to change that for you https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

lesliearenas — Wed, 14 Feb 2024 01:44:34 GMT

It worked!! Thank you so much, awesome help!!