topic I had the wrong subscription in Get Support

I had the wrong subscription

JaredLangdon — Tue, 13 Feb 2024 23:51:18 GMT

Today my wife noticed a much larger charge than expected on our credit card bill from Public Mobile. I looked into it and found that I was subscribed to a plan with 150GB of data, which is about 10 times what I actually use. I don't remember signing up for that. Do I have recourse?

Re: I had the wrong subscription

computergeek541 — Tue, 13 Feb 2024 23:56:30 GMT

@JaredLangdon wrote:
Today my wife noticed a much larger charge than expected on our credit card bill from Public Mobile. I looked into it and found that I was subscribed to a plan with 150GB of data, which is about 10 times what I actually use. I don't remember signing up for that. Do I have recourse?

By any chance was there a text message sent to your wife by Public Mobile advertising a 90-day plan? These text messages when replied to with a "yes" inform Public Mobile that the customer wishes to switch plans. Otherwise, please send a private message to CS_Agent.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: I had the wrong subscription

hairbag1 — Wed, 14 Feb 2024 00:08:20 GMT

@JaredLangdon

use a laptop and log in to your account to fully view your current subscription. Then give some thought to your data needs...you can decide which plan is best suited to your lifestyle and needs. If current plan is more that needed, look over the PM plan menu and make a plan selection to take effect at next renewal.

Re: I had the wrong subscription

Phil_Adelphus — Wed, 14 Feb 2024 00:08:40 GMT

@JaredLangdon It sounds like you opted for the 90 day plan that is $102 for 150GB (the 30 day version of it is $40 for 50GB).

Re: I had the wrong subscription

JaredLangdon — Thu, 15 Feb 2024 23:38:23 GMT

I learned today that it was a 90-day plan. Thanks!