topic Re: Change email address in Get Support

Change email address

Laura4077 — Tue, 13 Feb 2024 23:47:21 GMT

Hi. How do I change my email address? Thx

Re: Change email address

Sansan — Tue, 13 Feb 2024 22:58:55 GMT

To change your email address log into you account and click on My Profile. You will see Manage Eversafe ID. The current email address is there. Click on the pencil click and update and save.

If you cannot do it yourself then, contact

Public Mobile at the link below to help.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change email address

hTideGnow — Tue, 13 Feb 2024 23:14:50 GMT

hi @Laura4077 you can update the email yourself

Still login using the old email address and receive the 2FA code on your phone as usual

Once logged in, got to Profile, click Manage EverSafe ID and then update the email yourself

of course, if that does not work, CS agent can help. Please submit ticket here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Change email address

Chalupa_Batman — Tue, 13 Feb 2024 23:29:04 GMT

Hi @Laura4077

Very easy to do. Just log in and follow these steps.

Go to Profile

Then click on Manage EverSafe ID

Then click on the arrow at the end of your email address and change it on the next page.

Let us know if you need more help.