topic Re: Number transfer not done in Get Support

Number transfer not done

DAB1 — Tue, 13 Feb 2024 20:35:22 GMT

I transferred the number to PM Feb 10. Still cannot receive calls or texts. How can i fix this please.

Re: Number transfer not done

softech — Tue, 13 Feb 2024 20:20:46 GMT

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Number transfer not done

DAB1 — Tue, 13 Feb 2024 20:28:16 GMT

Thanks for the reply

Did not see the number yet. Yes i missed the text for porting the number. Not sure what mistake I made in the process.

Re: Number transfer not done

softech — Tue, 13 Feb 2024 20:30:10 GMT

@DAB1

Sent!