topic Port from Kodoo in Get Support

Port from Kodoo

TML2016 — Tue, 04 Jan 2022 20:42:09 GMT

Hi All. Just activated my SIM and per the instructions chose a new number as I will be coming over from Kodoo. Does anybody have the "next steps"? Hoping for a quick resolution as the time is ticking on the 90 days I paid for (no data left on my kodoo plan, haha).

I did try to search the forms to see if there was anything I should do but didn't find any clear instructions.

Thanks.

Re: Port from Kodoo

jerinjohny1 — Fri, 21 Oct 2016 21:41:24 GMT

do u want to port?

Re: Port from Kodoo

NDesai — Fri, 21 Oct 2016 21:50:42 GMT

Login to your self serve and you can request to port in your number. Make sure you aren't using the same email you used with koodo. If yes, change your email first than after posting is complete, you can change it back.

Re: Port from Kodoo

Luddite — Fri, 21 Oct 2016 21:50:30 GMT

Just log into your account, go to Change Number under Plans and Add-ons, follow the directions.

Be sure your Koodo and PM email addresses are different. It's best to use your Koodo account number as the "identifier". If the transfer has not finished in 2 hours, let us know.

Re: Port from Kodoo

TML2016 — Fri, 21 Oct 2016 22:04:18 GMT

It said that "we are experiencing difficulties processing this request - please contact public mobile".. so here I am - can anybody help or do i contact via email?

Re: Port from Kodoo

jerinjohny1 — Fri, 21 Oct 2016 22:06:06 GMT

support@publicmobile.ca ,,email ur all details

Re: Port from Kodoo

Luddite — Fri, 21 Oct 2016 22:08:03 GMT

I think our moderator @Mary_M will be able to assist you this evening.

Hang in there.

Re: Port from Kodoo

Mary_M — Fri, 21 Oct 2016 22:10:33 GMT

Hey @TML2016

I have responded to your private message, can you please view it ? 🙂

Thanks,

Mary

Re: Port from Kodoo

srlawren — Sat, 22 Oct 2016 00:33:26 GMT

@jerinjohny1 I don't usually recommend people to use the email support, and prefer to suggest they post here and/or private message a moderator, as the service here tends to be quicker, and more consistently helpful. No offense to the PM staff doing the email support, but....

Re: Port from Kodoo

srlawren — Sat, 22 Oct 2016 00:39:13 GMT

@TML2016 by the way, I see this thread is marked as solved, so I'm guessing @Mary_M was able to resolve this for you? Welcome to Public Mobile! 🙂 Please continue to enjoy the same great network but at a better price.

Re: Port from Kodoo

jerinjohny1 — Sat, 22 Oct 2016 01:20:38 GMT

thank you.but i gave the email when he asked for the email support.