topic Re: how do I ask a question, tag moderators? I don't understand any of the information Simon provid in Get Support

how do I ask a question, tag moderators? I don't understand any of the information Simon provides

swhite18 — Tue, 04 Jan 2022 20:42:07 GMT

I don't understand how to do anything on this community. I just want to ask a question and get an answer. I have tried to add tags but it shows nothing, I have tried to use SIMON but that just directs me back to all the community pages that I don't understand how to use. I don't think Public Mobile is right for me.... I don't find any of this easy. I don't understand how you send a private message, how you tag a moderator or how you get an answer to anything. @CS_Agent

Re: how do I ask a question, tag moderators? I don't understand any of the information Simon provid

Anonymous — Sun, 11 Mar 2018 17:28:33 GMT

@swhite18, This is where you ask your questions. Exactly the way you did it. If you want to learn about how this community works, and what's what with Public Mobile, there are many knowledge base articles with great explanations and guides. Just look for Knowledge Base in the categories. If you have a specific question, you just ask it in the apporprieate section (always start a new topic), and someone here (another customer) will usually have an answer for you. If you can't get an answer here, then you contact the moderators by private message.

You could click here to send the moderator team a private message.
You can find information regarding the moderator team by following this link.

Hope that helps.

Re: how do I ask a question, tag moderators? I don't understand any of the information Simon prov...

CS_Agent — Sun, 11 Mar 2018 17:29:10 GMT

@swhite18, Thank you for reaching out to us. All my apologies for the trouble you're experiencing with the sending a private message. Can you please use this link to send us a private message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 . Hopefully this helps!

Re: how do I ask a question, tag moderators? I don't understand any of the information Simon provid

swhite18 — Sun, 11 Mar 2018 18:10:33 GMT

Thanks - I am seeing responses, helping.

Re: how do I ask a question, tag moderators? I don't understand any of the information Simon provid

mrpita — Sun, 11 Mar 2018 21:26:07 GMT

I cannot add a payment voucher to my son's phone . I have tried numerous times. Please help

Re: how do I ask a question, tag moderators? I don't understand any of the information Simon prov...

Maruseru — Wed, 28 Mar 2018 17:54:27 GMT

guys the private message link does not seem to work?

when I click on it, i get this screenshot (see attached)

Re: how do I ask a question, tag moderators? I don't understand any of the information Simon prov...

Maruseru — Wed, 28 Mar 2018 17:55:40 GMT

@CS_Agent - tagging moderators

Awaiting response fro MOD team

neeno — Wed, 29 Aug 2018 19:00:06 GMT

Hi, I have sent private messages for my porting issues and have yet to hear back.It is getting very frustrating.

Re: Awaiting response fro MOD team

Dunkman — Wed, 29 Aug 2018 19:07:12 GMT

@neeno

Sorry to hear about your troubles. Unfortunately, the wait times for moderators are at least 1-2 days. Try not to submit multiple requests as that extends your response time. According to moderators, each time you send a new request, your original request get put at the end of the line again.

Re: Awaiting response fro MOD team

neeno — Wed, 29 Aug 2018 20:19:29 GMT

Thanks Dunkman-I should stop reposting-but i want my phone to work too.

Re: Awaiting response fro MOD team

Mary_M — Thu, 30 Aug 2018 12:50:06 GMT

Good morning @neeno,

thanks for getting in touch with us!

This is confirmation that we've received your message - please expect a reply shortly.

Kind regards,

Mary

Re: how do I ask a question, tag moderators? I don't understand any of the information Simon prov...

pm-smayer97 — Mon, 03 Sep 2018 05:49:06 GMT

@Maruseru wrote:
@CS_Agent - tagging moderators

I have tagged moderators several times in the forum and they never have replied to a single post. They only seem to be replying to PMs. Otherwise, it seems they have abandoned responding to forum posts. 😕

Re: how do I ask a question, tag moderators? I don't understand any of the information Simon prov...

drmartin — Mon, 03 Sep 2018 06:32:33 GMT

@pm-smayer97 wrote:
@Maruseru wrote:
@CS_Agent - tagging moderators
I have tagged moderators several times in the forum and they never have replied to a single post. They only seem to be replying to PMs. Otherwise, it seems they have abandoned responding to forum posts. 😕

When they have a week-long queue of private messages it's kind of hard for them to reply to tags. 😞

Re: how do I ask a question, tag moderators? I don't understand any of the information Simon prov...

pm-smayer97 — Mon, 03 Sep 2018 07:28:33 GMT

@drmartin wrote:
@pm-smayer97 wrote:
@Maruseru wrote:
@CS_Agent - tagging moderators
I have tagged moderators several times in the forum and they never have replied to a single post. They only seem to be replying to PMs. Otherwise, it seems they have abandoned responding to forum posts. 😕
When they have a week-long queue of private messages it's kind of hard for them to reply to tags. 😞

Yes, very sad in so many ways...

So to any reading this, be aware to not expect a reply from a mod in the forum AT ALL. They seem to have abandoned one of the only 2 lines of communication they have set up. And the only one left, private messages, has a very long wait time... And this is NOT new... this has been going on for at least several weeks.

Re: how do I ask a question, tag moderators? I don't understand any of the information Simon prov...

drmartin — Mon, 03 Sep 2018 09:09:53 GMT

@pm-smayer97 wrote:
@drmartin wrote:
@pm-smayer97 wrote:
@Maruseru wrote:
@CS_Agent - tagging moderators
I have tagged moderators several times in the forum and they never have replied to a single post. They only seem to be replying to PMs. Otherwise, it seems they have abandoned responding to forum posts. 😕
When they have a week-long queue of private messages it's kind of hard for them to reply to tags. 😞
Yes, very sad in so many ways...
So to any reading this, be aware to not expect a reply from a mod in the forum AT ALL. They seem to have abandoned one of the only 2 lines of communication they have set up. And the only one left, private messages, has a very long wait time... And this is NOT new... this has been going on for at least several weeks.

Occasionally they pop into a thread though. 🙂 It's just rare. If they pop into this thread, run out and buy a LottoMAX. xD

Auto renew

debbiedo — Mon, 05 Nov 2018 15:16:02 GMT

Can’t activate my phone , auto renew failed

Re: Auto renew

Anonymous — Mon, 05 Nov 2018 15:19:20 GMT

@debbiedo wrote:
Can’t activate my phone , auto renew failed

@debbiedo

You can buy a voucher online at recharge.com or in many stores and renew to get going. Then figure out why the autopay didn't work.

Re: Auto renew

debbiedo — Mon, 05 Nov 2018 15:21:19 GMT

Ok thank you , will try that

Re: Auto renew

Anonymous — Mon, 05 Nov 2018 15:23:45 GMT

@debbiedo wrote:
Ok thank you , will try that

@debbiedo

Or try a manual payment with another credit card.

Just to get going. Then we can try to figure out why it didn't work.

Re: Auto renew

mimmo — Mon, 05 Nov 2018 15:24:05 GMT

@debbiedo after topping up should your service still not work try the lost stolen trick.

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-funds-but-will-not-renew-or-re/m-p/284552#M20518