topic Re: eSIM phone switch question in Get Support

eSIM phone switch question

ParisTraction — Tue, 13 Feb 2024 02:00:27 GMT

I just got a new iphone, and my old one is using an eSIM.

how do I move my number to my new iPhone ? What are my options ?

Re: eSIM phone switch question

hairbag1 — Tue, 13 Feb 2024 00:54:58 GMT

@ParisTraction

esim is a 1 use item. Now, you need a new esim or a new hard sim.

Re: eSIM phone switch question

ParisTraction — Tue, 13 Feb 2024 00:57:39 GMT

My new phone has an eSIM of course , so how do I get this setup with my number ?

Re: eSIM phone switch question

Sansan — Tue, 13 Feb 2024 01:01:47 GMT

You have to purchase a new SIM card through the App. Card or esim. Have to download the public mobile app. Once signed in, you click on Subscription and Add-ON.

You have the options to purchase there.

https://www.publicmobile.ca/en/ab/get-help/articles/change-sim-number

Re: eSIM phone switch question

Dunkman — Tue, 13 Feb 2024 04:00:59 GMT

@ParisTraction

Download the PM app on your new phone. Sign into your account and purchase the eSIM and follow directions to get eSIM for your new phone. You will need to purchase another eSIM via the app.

Here is some more information:

https://www.publicmobile.ca/en/ab/get-help/articles/esim-faqs