topic Re: Cannot access my account in Get Support

Cannot access my account

Mik--01 — Mon, 12 Feb 2024 23:40:21 GMT

New to public mobile
do not have phone number assigned to the account yet
it looks like my contact phone number went in wrong

Re: Cannot access my account

hairbag1 — Mon, 12 Feb 2024 23:42:57 GMT

@Mik--01

how far along the activation process did you get ? Did you try to activate using the required PM app ? Were you charged $$ yet ?

Re: Cannot access my account

Mik--01 — Mon, 12 Feb 2024 23:46:06 GMT

Yes I was charged for opening the account
I was going to transfer at landline to public mobile and incorrectly keyed in my phone number so I could not get the code so it keeps sending the code to the wrong phone number

Re: Cannot access my account

hairbag1 — Mon, 12 Feb 2024 23:49:08 GMT

@Mik--01

can you select a new number temporarily. You can port the number to your new account once the new account is up and running.

Re: Cannot access my account

hTideGnow — Mon, 12 Feb 2024 23:49:56 GMT

HI @Mik--01

there is porting support hotline you can call and make the correction. I am sending you the phone number to your Community inbox, check and call them