topic Re: Eversafe still sending login codes to initial number in Get Support

Eversafe still sending login codes to initial number

Yoman — Mon, 12 Feb 2024 18:09:57 GMT

I can still get by in using my email, but it’s super annoying that it wants me to sign in the app again for whatever reason, it seems to sign me out daily, and it will send the login code to the first number I was assigned before I changed it.

I try to submit a ticket because I know that’s probably the only thing I can do, even that came back with an error today.

if a support member sees this, and can change my ever safe to the number that I changed it to within the app, so I stop getting the codes to that old number, and also if you can stop signing me out daily.

Re: Eversafe still sending login codes to initial number

softech — Mon, 12 Feb 2024 18:17:27 GMT

@Yoman

since you can get in by email, let's check if you can update the phone number yourself

Go to Profile page, click Manage EverSafe ID and then update the phone number

https://myaccount.publicmobile.ca/en/account/my-profile

But if that does not work, send a message to support for further assistance

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Eversafe still sending login codes to initial number

Phil_Adelphus — Mon, 12 Feb 2024 18:47:12 GMT

@Yoman The same thing happened to me when I changed my number, Eversafe doesn't automatically update when the number in the PM profile changes. What @softech explained did work for me, I just went into the Eversafe profile and changed it to the new number.

As far as being signed out is concerned, have you tried selecting Trusted Device when you log in? It doesn't seem to work for everyone but it does for me. I still get signed out every so often but don't need to get the code to log back in.

Re: Eversafe still sending login codes to initial number

computergeek541 — Mon, 12 Feb 2024 20:22:34 GMT