topic Re: Do I link my acounts in Get Support

Do I link my acounts

Stu67 — Mon, 12 Feb 2024 19:20:40 GMT

How do I link my old public mobile acount with this new acount

Re: Do I link my acounts

hairbag1 — Mon, 12 Feb 2024 19:22:21 GMT

@Stu67

you can't...every account is unique with it's own account number, phone number and email address.

Re: Do I link my acounts

hTideGnow — Mon, 12 Feb 2024 19:24:31 GMT

HI @Stu67

if you have two accounts and you want one login, then sorry, this cannot be done. Each account uses its own email to login and cannot be combined

But if you meant you have a new sim card and account and you need your old phone number back, then give us more details, it might or might not be doable.

Re: Do I link my acounts

Stu67 — Mon, 12 Feb 2024 19:26:25 GMT

No somehow it forgot my email and I was using my phone number to login. So I made a new email acount but when I try to add my phone number it says there is an existing number

Re: Do I link my acounts

hTideGnow — Mon, 12 Feb 2024 19:27:50 GMT

HI @Stu67

then it is easily, you can have PM support agent to find your old account back for you and update the email address . please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Do I link my acounts

Dunkman — Mon, 12 Feb 2024 19:52:50 GMT

@Stu67

If you sign into your self service account, you can change the email address to login by modifying your everSafe login credentials.

https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-faqs

Edit:

Under profile section. modify your everSafe: