topic Re: How to contact public in Get Support

How to contact public

Mountstephen — Mon, 12 Feb 2024 17:03:28 GMT

I recently signed up for public mobile. It came up with an error saying someone will contact me. I left my phone number and an alternative number. They called my alt number 2 days ago while I was busy. I called the number back and it was Telus. The customer service at telus wouldnt help me he just kept saying sorry I cant help you with Public. I asked to be transferred to someone who can help, since this is the number that called me. He just kept repeating sorry he cant. Anyways im trying to email/use support and I get errors over and over again.

How can I contact public? Seems useless I cant recieve calls or confirmation texts to sign into my accounts

Re: How to contact public

Phil_Adelphus — Mon, 12 Feb 2024 17:45:18 GMT

@Mountstephen You can contact customer service by private message using this link to explain your problem

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages if no envelope.

Are you porting in a number from a previous provider? There is a phone number to call for problems with that and I will private message it to you, check your inbox in a few moments.

Re: How to contact public

Mountstephen — Mon, 12 Feb 2024 18:11:44 GMT

Thank you! Solved the problem.