topic Issues subscribing in Get Support

Issues subscribing

Jerry_Donahue22 — Tue, 13 Feb 2024 02:46:06 GMT

I recently ported my service from bell to public mobile. I contacted bell and they advised the port was not complete however I was charged for 3 months from public mobile. Now I can’t reach anyone with public mobile to fix it up

Re: Issues subscribing

softech — Mon, 12 Feb 2024 13:53:20 GMT

@Jerry_Donahue22

A critical part to porting is to receive a text from your old provider and you have to reply YES within 90 mins. If you are not receiving calls and text on your PM sim card, and only outgoing calls work, then you might have missed the step and hence porting was not completed

There is a number to call to talk to live support, they can re-trigger the process for you. I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) . Check the envelope icon on top right. Call them and get it fixed

Re: Issues subscribing

Jani-slade — Mon, 12 Feb 2024 15:23:32 GMT

Remember porting my number and had to respond yes, it was handy because I had two phones which made things easy. Could see if you can contact bell again, or go to the physical location. Submit a ticket again with public mobile.