topic Re: Usage history download file in Get Support

Usage history download file

Dramis — Tue, 13 Feb 2024 02:46:40 GMT

Hello, is it possible to add second to the date time field in the usage history download ?

Thanks

Re: Usage history download file

softech — Mon, 12 Feb 2024 12:59:18 GMT

@Dramis the download history does not really work anyway. It only download couple days and not the full 90 days or the filtered result.

instead of downloading the usage, just read it on the site

Re: Usage history download file

Dramis — Mon, 12 Feb 2024 13:13:41 GMT

I just made a test and i got the data from the begening of service (1 month)…. I think it’s work.. But thanks for the info.

Re: Usage history download file

softech — Mon, 12 Feb 2024 13:58:00 GMT

@Dramis

Yes, I just tested it again, PM has finally fixed the history download issue!!!

for the second in the data-time field, curious, why you need that?

If you like, you can make a formal suggestion for feature improvement to PM support by direct message. However, don't expect a quick turnaround, it took them quite some time to finally fix the download issue 😞

Message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Usage history download file

Dramis — Mon, 12 Feb 2024 15:21:49 GMT

Thanks i will open feature improvement.

I import the usage history into elasticsearch to have some dashboard on usage like amount download, number of sms, and voice call. Whitout the second, the line appear like double in the file. It’s harder to process.