topic Forbbin A1 in Get Support

Forbbin A1

Yourbakerman — Mon, 12 Feb 2024 08:43:16 GMT

I can not logg into my account I get that message error. I was in Cuba on vacation and tried to log in there to brag about my service to other Canadians and to add international min while on vacation. But when I did confirm my identity by email because I had no network for test. Everytime I went back to your tab to enter it on my phone the page refrershed. I tried mulltiplt times tring to get it to work. You dont have a "already have a code button" so it is impossible to log in just with my cell. Now that I am back home I am locked out. I have been with you for 4 years this is worrysome for me. Please help

Re: Forbbin A1

BKNS27 — Mon, 12 Feb 2024 08:54:09 GMT

@Yourbakerman

Try clearing the cache and cookie on your browser before login to your account but I think the website and app is under maintenance so try login tomorrow morning.

Re: Forbbin A1

HALIMACS — Mon, 12 Feb 2024 11:41:24 GMT

Firstly @Yourbakerman you wouldn't have been able to log in to your services from Cuba.

Public mobile only works in Canada and in the USA, with the appropriate add-on services.

If you're still having problems accessing your self-serve account, reach out to customer support:

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Forbbin A1

DDM69 — Mon, 12 Feb 2024 12:17:48 GMT

International long distance minutes are to be used from within Canada...

Re: Forbbin A1

Yourbakerman — Mon, 12 Feb 2024 15:38:17 GMT

Thanks for the help everything seems to be working pc wise have not checked mobile app yet