topic Re: Switching Back Help in Get Support

Switching Back Help

kcjennifer — Sun, 11 Feb 2024 02:36:08 GMT

I switched from PM to Bell today but decided I wanted to switch back. I went through the process of selecting my plan and when I submitted my payment it said that my payment was processed but I need to submit a ticket to get access to my account/plan. I am unable to submit a ticket because I keep getting the 404 error message. I've tried everything to resolve this but I'm still not able to get access into my account so I can port my number back over and I'm still unable to process a ticket. I'm out $50 right now.

Re: Switching Back Help

hTideGnow — Sun, 11 Feb 2024 02:34:58 GMT

Hi @kcjennifer

If PM not charged you yet, You might want to use another account to activate

Also, if you ported out, someone has experience that you need to wait a day or two days before you can port back

Re: Switching Back Help

kcjennifer — Sun, 11 Feb 2024 02:36:15 GMT

Hello, yes, I have been charged. It said that my payment was processed (it shows up on my CC) and that I need to submit a ticket. But I cannot submit a ticket because I get a 404 error.

Re: Switching Back Help

hTideGnow — Sun, 11 Feb 2024 02:40:07 GMT

Hi @kcjennifer Chatbot had been failing most the time

But you can have support agent help by message . please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Switching Back Help

Luddite — Tue, 20 Feb 2024 21:53:09 GMT

@kcjennifer "switched from PM to Bell today but decided I wanted to switch back"

When the transfer to Bell took place your PM account was permanently closed. If you're still waiting for help, just activate a new SIM/account and transfer the number back from Bell. Leave the Bell SIM in the phone to authorize that port out.