topic Re: MMS Not Working in Get Support

MMS Not Working

JoeyA — Sun, 11 Feb 2024 02:19:11 GMT

I'm trying to troubleshoot a mms problem for my Mom. We are both with Public Mobile, both use Android phones, but for some reason her ability to send and receive mms has stopped working. She can still surf the web on mobile data, so that is working, just not mms. I have restarted her phone multiple times, and her APN settings are what I found online . . .

Name: Public Mobile
APN: sp.mb.com
MMSC proxy: mmscproxy.mobility.ca
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMS port: 8799
MCC: 302
MNC: 220

Today I did a factory reset of her phone, hoping that would help, and nope, same problem.

Any suggestions on what I could do would be appreciated.

Thanks.

Re: MMS Not Working

hTideGnow — Sun, 11 Feb 2024 00:39:37 GMT

Hi @JoeyA

What phone do you have?

And ask agent to help as well, some need agent to refresh the account with the new APN

please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: MMS Not Working

JoeyA — Sun, 11 Feb 2024 01:02:58 GMT

Thanks for the reply. She has a OnePlus Nord N10 5G. It is running Android 11.

I just sent a message on her behalf from her account to customer service, hopefully they can help fix it.

Re: MMS Not Working

computergeek541 — Sun, 11 Feb 2024 02:20:14 GMT

@hTideGnow wrote:
Hi @JoeyA
What phone do you have?
And ask agent to help as well, some need agent to refresh the account with the new APN
please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Different accounts don't have different APN settings, nor are these settings saved in the account.

Re: MMS Not Working

hTideGnow — Sun, 11 Feb 2024 02:38:49 GMT

Hi @computergeek541 no, I don't meant that

There was another one have the new APN setup but the agent told them they still see the phone connected to the old server. And agent did some refresh thing to get it working.

That's why OP should ask agent to confirm

Re: MMS Not Working

CalvinW — Sun, 11 Feb 2024 18:41:41 GMT

MMS suddenly stopped working for me too. I tried changing the APN settings but it didn't fixed the issue. I tried contacting a CS Agent, and they just blamed my phone, despite the phone working perfectly fine on the network for the past 5 years. Where can I find a helpful CS agent?

Re: MMS Not Working

hTideGnow — Wed, 14 Feb 2024 18:29:00 GMT

hi @JoeyA

please try this

https://productioncommunity.publicmobile.ca/t5/Get-Support/One-Plus-9-Pro-APN-Settings/m-p/1141456/highlight/true#M797031