topic Re: Activated a new sim card but cannot connect to network. Also, App is asking for code for code in Get Support

Activated a new sim card but cannot connect to network. Also, App is asking for code for code

harahype9 — Sun, 11 Feb 2024 01:11:07 GMT

I activated a new sim card 20 minues ago. I cannot access the network despite turning off phone, turning to airplane mode, etc etc.... To make it worse, I cannot access the app because the app is asking me to verify via number (which I can't because I don't have access to the network).

Can somebody advise? Thank you

Re: Activated a new sim card but cannot connect to network. Also, App is asking for code for code

softech — Sun, 11 Feb 2024 01:13:32 GMT

@harahype9 what phone do you have? you have another phone to test the sim card?

but likely it is just a sim provisioning issue. Easy fix for PM support but you just need to engage them by direct message here

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Activated a new sim card but cannot connect to network. Also, App is asking for code for code

harahype9 — Sun, 11 Feb 2024 01:14:20 GMT

It's an Iphone 10 so it should work

Re: Activated a new sim card but cannot connect to network. Also, App is asking for code for code

harahype9 — Sun, 11 Feb 2024 01:19:35 GMT

@softech do you know if Moderators are online during this hour?

Re: Activated a new sim card but cannot connect to network. Also, App is asking for code for code

hairbag1 — Sun, 11 Feb 2024 01:26:17 GMT

@harahype9

@harahype9 wrote:
@softech do you know if Moderators are online during this hour?

send the CSA a message and they'll get back to you asap. Watch the little envelop icon on top right side of the page will be highlighted when they respond to you.

Re: Activated a new sim card but cannot connect to network. Also, App is asking for code for code

harahype9 — Sun, 11 Feb 2024 01:28:00 GMT

I sent them a message 5 mins ago. Hoping for something soon. Thanks.

Re: Activated a new sim card but cannot connect to network. Also, App is asking for code for code

harahype9 — Sun, 11 Feb 2024 02:41:04 GMT

Still no response from support. I really need the phone for a long drive tmrw....

Re: Activated a new sim card but cannot connect to network. Also, App is asking for code for code

hTideGnow — Sun, 11 Feb 2024 02:43:09 GMT

Hi @harahype9 you checked the Community inbox??

If really no reply, message them again

They usually reply within 2 hours, even on weekend. but it is late now, maybe they will reply tomorrow

Re: Activated a new sim card but cannot connect to network. Also, App is asking for code for code

harahype9 — Sun, 11 Feb 2024 02:44:43 GMT

no message still, I sent two messages already. Kind of disappointed not being able to connect.

Re: Activated a new sim card but cannot connect to network. Also, App is asking for code for code

hTideGnow — Sun, 11 Feb 2024 02:46:58 GMT

hi @harahype9 is that physical sim card? you tested that on another phone?

Re: Activated a new sim card but cannot connect to network. Also, App is asking for code for code

harahype9 — Sun, 11 Feb 2024 02:48:00 GMT

Yes, I tested it on another phone and it doesn't work either.