topic Re: Activation in Get Support

Activation

Kushnation1 — Sat, 10 Feb 2024 17:20:26 GMT

I can't activate my son phone....After paying for the plan on my credit card, I was told to go back to the app to finish the activation. But every time I tried, we ended up back to square 1...I'm fed up it's been 15 days now

Re: Activation

HALIMACS — Sat, 10 Feb 2024 13:11:22 GMT

Indeed @Kushnation1 , this has been problematic for some.

Can you try uninstalling the Public Mobile app altogether, then reinstalling it.

Then try logging in again with the credentials and see if that might work.

If not, ask customer support to rectify this for you.

To contact a Customer Support Agent, send a private message to them by clicking here. You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar, or tap your Avatar down in Messages.

Re: Activation

BKNS27 — Sat, 10 Feb 2024 16:29:16 GMT

@Kushnation1

Are you activating the SIM on your son’s phone with the PM app?

You need to activate the SIM on the app.

Re: Activation

Kushnation1 — Sat, 10 Feb 2024 16:42:48 GMT

I tried all of them 😪

Re: Activation

BKNS27 — Sat, 10 Feb 2024 18:37:29 GMT

@Kushnation1

You will require the assistance of a CS_Agent to help you. Private message them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437