topic Re: @CS_Agent, Please confirm SIM configuration, MMS options unavailable in Get Support

@CS_Agent, Please confirm SIM configuration, MMS options unavailable

MarkStahler — Sat, 10 Feb 2024 18:07:05 GMT

@CS_Agent, Please check my account for number xxxxxxxx. I have an iPhone and MMS settings are unavailable in the device settings menu. This issue must be on the PM side, I have reset all settings and confirmed SMS/MMS are all enabled on the device configuration. Please let me know, thank you.

Re: @CS_Agent, Please confirm SIM configuration, MMS options unavailable

hairbag1 — Sat, 10 Feb 2024 18:03:48 GMT

@MarkStahler

~~are you using a Samsung cellphone ?~~ BTW...you should edit out your personal number.

added....~~https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone~~

Re: @CS_Agent, Please confirm SIM configuration, MMS options unavailable

Meow — Sat, 10 Feb 2024 18:09:11 GMT

For MMS you have to have DATA on. It will not use your data allowance but it has to be active.

With apple try to use NATIVE texting app and NOT imessage.