topic Locked out in Get Support

Locked out

Cindy61 — Sat, 10 Feb 2024 17:38:59 GMT

I am locked out of my account and need to get in to update payment .. have been locked out 3 days and can't figure out how to go in and update my payment info etc. Ready to switch if I can't figure out today. Any suggestions

Re: Locked out

hairbag1 — Sat, 10 Feb 2024 15:10:07 GMT

@Cindy61

you could just dial 611 using the cellphone, then pay with your on-file credit card. You will need to remember your PM pin number. Alternative is to get payment vouchers at retail store, then again , dial 611 to add 'em.

added...to contact Customer Support, use this link to send them a message. Watch the little envelop icon on top right side of page will be highlighted when they respond.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Locked out

hTideGnow — Sat, 10 Feb 2024 15:27:34 GMT

HI @Cindy61

for lock out issue, best to try again using Incognit/private/secret mode on the browser, also, please try using Pubic mobile app as well

if you still unable to login , have CS agent to help. please submit a ticket with CS Agent here:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

and for payment, if you are trying to resume service, get a voucher from Shoppers durg mart , load the voucher using *611