topic Re: APN in Get Support

Re: APN

gravit8 — Fri, 09 Feb 2024 19:31:35 GMT

Hi, I was able to send/receive mms message just last weekend..then, for no reason I can't do either. text is fine. I tried:
1. another messaging app - same issue, failed to send/receive
2. changed APN settings (both sets, same issue, failed to send/receive)
3. changed SIM to different phone - same issue, failed to send/receive
4. reset network settings - same issue, failed to send/receive
5. tried to downgrade to 3G and see - same issue, failed to send/receive
6. rebooted phone many...many times
7. I have lots of data still on my plan, so not an issue there

At this point, I have to think it's either my account, or my SIM, or the cell network. Someone please help. this is super frustrating. Thank you.

Re: APN

gravit8 — Fri, 09 Feb 2024 19:42:56 GMT

I have a Oneplus 7+ - I just posted the same issue...did you happen to get it resolved? I will try on a Motorola phone when my kids get home to test whether it's related to Oneplus or not. Kindly keep me in the loop in this forum. Thank you.

Re: APN

softech — Fri, 09 Feb 2024 20:16:28 GMT

@gravit8

since you click Reset all networks after your APN change, check the APN entries again

But there were people with problem even after a manual APN change and required support to step in and refresh on the system side, please open ticket with them:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: APN

Nekura — Fri, 09 Feb 2024 20:18:57 GMT

I'm having the same issue with my OnePlus 8T+. Everything was working great yesterday before noon. Looks like the ticket system is down so I messaged CS_Agent directly. Waiting for a reply.

Re: APN

gravit8 — Fri, 09 Feb 2024 21:45:20 GMT

You're so prompt in your replies, @softech - thank you so much. I've followed your advice and opened a ticket. Thanks for the info too. Bravo points coming your way 🙂

Re: APN

Nekura — Fri, 09 Feb 2024 21:52:08 GMT

The CS_Agent Alex helped me solve my issue!
In the APN settings the MMSC and MMSC Proxy are different than what the chatbot suggested. Once I changed it my MMS messages started working again! Settings are in the link below.
https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: APN

DC7 — Fri, 09 Feb 2024 23:42:22 GMT

I changed the SIM to my old phone and the photo messaging worked just fine. It's something with the Messages app. I tested a different text app, Textra, as recommended by a friend, and photos won't go through either. Something is wrong and I have no clue what it is.

Re: APN

hTideGnow — Fri, 09 Feb 2024 23:52:15 GMT

Hi @DC7

What phone you have? Did you check your APN settings?

https://www.publicmobile.ca/en/on/get-help/articles/set-up-data-on-an-android-phone

Re: APN

DC7 — Fri, 09 Feb 2024 23:58:02 GMT

If you had read the other comments, then you would know I've already done this. I checked it manually and changed the port. I'm also trying to follow up with OnePlus because I was able to send MMS texts on my old phone.

Re: APN

DC7 — Sat, 10 Feb 2024 00:24:40 GMT

OMIGOD. Okay. Well. I'm exhausted, annoyed and tired. But I finally figured it out.
It's not the OnePlus.

Everyone keeps referring to the bloody APN settings (PAGE: Changing APN Settings on Android Phones | Public Mobile) but, for me, it wasn't until I input the line for MMSC proxy (which doesn't exist in my phone) into the "MMS proxy" line, everything finally worked.

As a non-tech-savvy humanoid, everything has to be exact because I have zero idea what I'm going and how it's going to affect the delicate system inside our supercharged mini computer phones. Having a typo as MMSC definitely screws things over for me.

Jeebus.
OK. So I don't know what it's like in the OnePlus 7+ but for me, in my OnePlus 11, I just had to change the MMS proxy from an ip number to "mmscproxy.mobility.ca" and the MMS port from 80 to 8799.

I don't know if that helps you at all but I'm letting you know what worked for me.
Now I have to go change everything back in my phone since I did a system reset without losing my data. Sigh.

Re: APN

gravit8 — Sat, 10 Feb 2024 03:05:01 GMT

Hi, I'm truy glad that you got yours working. I put my SIM into my son's Motorola and it worked ...argh. I have the field you're referring to and have tried the IP and the full name with the same results of no MMS working. I thank you sincerely for posting back and helping others with your solution - good for you for not giving up!

I will keep trying but I am as upset and angry as you were. How does this happen suddenly? Anyway, it sounds like we're both fighters that refuse to give up until a solution is found so I'll soldier on and have faith that it'll work out. I hope you have a wonderful weekend.

Re: APN

hTideGnow — Wed, 14 Feb 2024 18:30:29 GMT

HI @gravit8 and @DC7

please try this

https://productioncommunity.publicmobile.ca/t5/Get-Support/One-Plus-9-Pro-APN-Settings/m-p/1141456/highlight/true#M797031

Re: APN

DC7 — Mon, 18 Mar 2024 06:41:47 GMT

Mine stopped working again. Nothing in the APN setting has changed. Sigh.

Well, that was short-lived.

Did you figure out yours?

Re: APN

softech — Mon, 18 Mar 2024 11:05:24 GMT

@DC7 what phone do you have??

Now, there might be a bit more work then simply updating. Many confirmed that you need to delete the current APN profile first. Then Add new profile and fill in each entry