topic Re: PAYMENT METHOD SUPPORT in Get Support

PAYMENT METHOD SUPPORT

MobileCustomer — Sat, 10 Feb 2024 01:39:52 GMT

I have money on my PREPAID CREDIT CARD. I put my information into the required information section and it doesn't process. This is the first time this has ever happened. Help! Yes - I checked again to make sure there is money on the card.

Re: PAYMENT METHOD SUPPORT

hairbag1 — Fri, 09 Feb 2024 23:34:52 GMT

@MobileCustomer

when is renewal date ? If tonight..it'll renew as long as there's sufficient funds on that card.

Re: PAYMENT METHOD SUPPORT

MobileCustomer — Fri, 09 Feb 2024 23:38:57 GMT

January 19th. I've waited past the renewal date before. You have 3 months to renew.

Re: PAYMENT METHOD SUPPORT

Yummy — Fri, 09 Feb 2024 23:49:30 GMT

I am Not sure pre-paid cards are acceptable by PM.

I might be wrong but only Real credit cards and debit visa/master are acceptable. And vouchers, of course.

Re: PAYMENT METHOD SUPPORT

MobileCustomer — Fri, 09 Feb 2024 23:55:48 GMT

Everywhere accepts prepaid credit cards. I've had this account for over 2 years and have only ever paid with a prepaid credit card.

Re: PAYMENT METHOD SUPPORT

MobileCustomer — Fri, 09 Feb 2024 23:59:06 GMT

I keep getting the error message to try again later. There is nothing wrong with the card. It's simply not accepting it. This is the first time this has ever happened. Yes I called the card company to ensure there is money on the account. I'm paying 4 months in advance like I usually do. It's not accepting the payment method at this time. I'm wondering if it's a system error.

Re: PAYMENT METHOD SUPPORT

hairbag1 — Sat, 10 Feb 2024 00:09:52 GMT

@MobileCustomer

use this link to message Customer Support..they will provide help. Give them as much account info as you can recall ie; ph #, account #, name, PM pin #..etc

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: PAYMENT METHOD SUPPORT

Lairdo — Sat, 10 Feb 2024 00:11:31 GMT

I’ve had problems in the past with pre-paid cards on here as well. visa/mastercard debit or regular credit card are all that will work.

Re: PAYMENT METHOD SUPPORT

hairbag1 — Sat, 10 Feb 2024 00:15:54 GMT

@Lairdo

I'm aware of several PM customers using pre-paid debit w/o problems...for years.

Re: PAYMENT METHOD SUPPORT

MobileCustomer — Sat, 10 Feb 2024 00:52:13 GMT

Thank you for your clear and concise response. I've been at this since 5:50 and their direct message customer service has just left my message on read.

Re: PAYMENT METHOD SUPPORT

RavingRaven — Sat, 10 Feb 2024 00:58:55 GMT

@MobileCustomer

Unfortunately agents are no longer able to add or update credit card info only remove card info. I have had the same issue and my only solution has been to add a valid regular credit card that I keep on hold until a payment is necessary. My son uses muskbird.com for payments using the automatic top ups (RTR) option.

Re: PAYMENT METHOD SUPPORT

hTideGnow — Sat, 10 Feb 2024 01:16:40 GMT

@MobileCustomer did you try using nith browser and app?? And try using it on a computer instead of just on the phone

Re: PAYMENT METHOD SUPPORT

Shadow36 — Wed, 14 Feb 2024 16:07:33 GMT

I never issue paying with my debit Visa card.until today went to add funds to my account there was no option to do that just by voucher payment to top up your account.

Re: PAYMENT METHOD SUPPORT

MobileCustomer — Mon, 19 Feb 2024 22:55:47 GMT

Thank you. Apparently, since Dec 2023 there have been 2 options 1. credit card on file works 2. Voucher only. The company doesn't tell anyone this, I had to learn it from a user in this chat.

[✅ ..... Luddite]

Re: PAYMENT METHOD SUPPORT

MobileCustomer — Wed, 14 Feb 2024 18:35:32 GMT

First time hearing about MUSKBIRD.com. I'm considering using it. Do I select Public Mobile Canada or Public Mobile RTR ? What's the difference?

Re: PAYMENT METHOD SUPPORT

hTideGnow — Wed, 14 Feb 2024 18:44:47 GMT

IH @MobileCustomer

Public Mobile Canada is for voucher. Public Mobile RTR is instant payment

but for instant payment, you can also go to Canadian Tire for that. I think it is way cheaper with CT

Re: PAYMENT METHOD SUPPORT

MobileCustomer — Wed, 14 Feb 2024 19:39:59 GMT

Thank you for letting me know I can get a Voucher from Canadian Tire. I will use it when I need it. For now, I want to use MUSKBIRD.com. With Public Mobile RTR/ instant payment do they take the funds from my credit card and pay instantly? This is all new to me.

Re: PAYMENT METHOD SUPPORT

hTideGnow — Wed, 14 Feb 2024 19:42:26 GMT

hi @MobileCustomer

yes, they charge you on your credit card.

then they top up your PM account within 30 mins

Re: PAYMENT METHOD SUPPORT

softech — Wed, 14 Feb 2024 19:47:09 GMT

HI @MobileCustomer

check @LitlLdy 's experience with muskbirds RTR:

https://productioncommunity.publicmobile.ca/t5/Get-Support/payment-method/m-p/1106208#M772667

Re: PAYMENT METHOD SUPPORT

MobileCustomer — Wed, 14 Feb 2024 19:49:28 GMT

Have you used it successfully from January 2024 to now? I'm curious bc of how Public Mobile isn't accepting other payment options.