topic I didnt get my SIM card in Get Support

I didnt get my SIM card

Yannick200 — Fri, 09 Feb 2024 19:40:15 GMT

I ordered my SIM card to move to PM but i am still waiting since january 18th. What kind of service is this?

Online it show it only takes 12 days maximum. Whats going on? I wanted to move from the previous provider but now you force me to stay with them and I will have to look a better company than PM. I think I will ask a reimboursement since the mistake PM has made. Anyone can tell me what to do at this poing? I am so dissapointed.

I registered with PM because a colleague of mine told me it is a nice place to be but I cannot believe so.

Re: I didnt get my SIM card

Yummy — Fri, 09 Feb 2024 19:46:45 GMT

Advertised delivery time is 5-10 business days. Sometimes it is faster, sometimes longer (or way longer). Sometimes people do not get it at all.
Nothing to do with PM. Blame Canada post, mail thieves, redirected to wrong address, etc. - pick your choice.

Re: I didnt get my SIM card

Yannick200 — Fri, 09 Feb 2024 19:52:27 GMT

Thx for helping me

Re: I didnt get my SIM card

Phil_Adelphus — Fri, 09 Feb 2024 19:55:18 GMT

@Yannick200 Delivery time seems to vary widely. Mine only took a week, others have reported taking up to 3 weeks. PM's recommendation is to contact them if it hasn't arrived within ten business days. You can do that by private message, but if you are near a Telus/Koodo corporate store you can pick one up there. If you want to ask customer service to check status you can send them a private message via this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages if no envelope. It seems with PM getting started is the hard part, I've had no problems since signing up over a year ago.

Re: I didnt get my SIM card

Yannick200 — Fri, 09 Feb 2024 19:59:37 GMT

Thank you so much for helping me. I just send a message and they are asking me to buy a SIM card when I have already paid my SIM card and I have waited too long plus the fact my previous provider just charged me anohter month. So now, short budget. I didnt want to be in this situation that is why I ordered my SIM card on time. My friend reached PM and they said keep waiting, be patient. Now I see it will not arrive.