topic Re: Refund for payment in Get Support

Refund for payment

Jack1997 — Fri, 09 Feb 2024 19:06:40 GMT

Ive just made a payment for an account but I need its not letting me activate the Sim. I would like to get a refund on this payment as I will be trying another company

Re: Refund for payment

Phil_Adelphus — Fri, 09 Feb 2024 19:13:03 GMT

@Jack1997 You can private message customer service to help with activation or discuss a refund (no guarantees since PM is prepaid but since you haven't used it it's worth a try) using this link

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or tap your avatar for Messages. Typically once you are over the activation hurdle everything works well.

Re: Refund for payment

computergeek541 — Fri, 09 Feb 2024 19:14:08 GMT

@Jack1997 wrote:
Ive just made a payment for an account but I need its not letting me activate the Sim. I would like to get a refund on this payment as I will be trying another company

Usually refunds aren't provided. However, Public Mobile will work with you to get your service working.