topic Re: Alert when on can/us plan in Get Support

Alert when on can/us plan

Ohnokiki — Thu, 08 Feb 2024 23:54:46 GMT

My mother in law has a Canada us plan (just got it) she isn’t able to receive msgs. And received this notice. What setting does she need to enable so that she is properly connected?

Re: Alert when on can/us plan

computergeek541 — Thu, 08 Feb 2024 23:56:35 GMT

@Ohnokiki wrote:
My mother in law has a Canada us plan (just got it) she isn’t able to receive msgs. And received this notice. What setting does she need to enable so that she is properly connected?

There's nothing that needs to be enabled. This text messages gets sent by Public Mobile as soon as a U.S. wireless/cellular network has been connected to even if you already have a roaming add-on or a plan that includes service in the U.S.

Re: Alert when on can/us plan

hTideGnow — Thu, 08 Feb 2024 23:58:13 GMT

HI @Ohnokiki if she has Canada-US plan, she can ignore the message, this is a default one send to every PM customer when in US

Just make sure the roaming data is turned on.

And since you got this message, she should have already connected to one of the T-Mobile and AT&T network. Test data and text and voice call again

if not working, connect to the other network (Tmobile or AT&T) and test

Re: Alert when on can/us plan

hairbag1 — Thu, 08 Feb 2024 23:58:38 GMT

@Ohnokiki

if they have the Canada / US plan they can simply ignore that message.

Re: Alert when on can/us plan

Ohnokiki — Fri, 09 Feb 2024 00:56:05 GMT

@hTideGnow She said she only received msgs once she hit her hotel and WiFi. Is there a setting she is missing?

Re: Alert when on can/us plan

computergeek541 — Fri, 09 Feb 2024 01:55:08 GMT

Re: Alert when on can/us plan

hTideGnow — Fri, 09 Feb 2024 15:10:14 GMT

hi @Ohnokiki

i see her connecting to Verizon. Make sure she change it to T-Mobile or AT&T. Test both and see which one works

Re: Alert when on can/us plan

CPatel — Wed, 14 Feb 2024 17:16:20 GMT

She has to switch to T-Mobile network manually to get better connectivity.