topic Re: Processing order in Get Support

Processing order

44567 — Fri, 09 Feb 2024 11:05:22 GMT

I ordered a plan yesterday, but I am unsatisfied with the app and customer support. Can I cancel the order before it is activated? If so, will I receive a refund?

Re: Processing order

Handy1 — Fri, 09 Feb 2024 11:47:12 GMT

@44567 Contact support to remake the credit card info on the account right away

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Processing order

Phil_Adelphus — Fri, 09 Feb 2024 12:58:52 GMT

@44567 Yes the app has its issues but you only need to use it for activation, once you have finished activation you don't need it any more and can use the website for account management. The problem with customer service is that most links for help seem to lead to the chatbot/ticket system which is currently not reliable and gives errors or sends people in circles, which is why it is recommended to private message customer support directly using the link @Handy1 gave. On the odd occasion I have contacted customer service that way they have replied very quickly.