topic Re: Data add on in Get Support

Data add on

GJJP — Fri, 09 Feb 2024 01:09:14 GMT

I recently purchased a 3 gig add on data plan while travelling using points. My account shows the plan but it did not work when I needed it. I’m back home now and no longer need it so I would like my points back since the plan did not work and has not been used.

Re: Data add on

abtest — Fri, 09 Feb 2024 01:13:19 GMT

@GJJP - Where were you travelling to? Was it out of country?

Re: Data add on

GJJP — Fri, 09 Feb 2024 01:20:58 GMT

This data package was for use in Canada. I also purchased a US package for our time there, it worked fine.

Re: Data add on

abtest — Fri, 09 Feb 2024 01:24:56 GMT

@GJJP- Generally, there are no refunds for Add-on. But, in your case, if you can show them that it didn't work, you might be able to get a refund. Open a ticket by clicking the following link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye out for a message (envelope) from the reps. You will need to confirm your identity, etc before they do anything.

Re: Data add on

HALIMACS — Fri, 09 Feb 2024 01:29:08 GMT

Which plan are you on, @GJJP ?

If one of the 5G plans, there are no data add-on's which are usable with 5G plans here.

If one of the others, did the data add-on display under your add-ons in your self-serve? If so, it would work just as your plan data does.

Does your plan data work, or did it?

Re: Data add on

hairbag1 — Fri, 09 Feb 2024 03:40:45 GMT

@GJJP

so the US Roaming 3GB's data add-on did work whilst you were in US, so no refund required. I'm kinda confused by which data add-on you figure you bought that didn't work, as your regular plan data will work anywhere in Canada.

Re: Data add on

GJJP — Fri, 09 Feb 2024 11:31:47 GMT

I have a basic regular plan, and I had used all the available data, we were travelling in western Canada and needed internet access so I purchased a 3 gig data plan for Canada and then a separate US package for our time there. The US package worked fine the Canadian one did not. Not sure why.

Re: Data add on

GJJP — Fri, 09 Feb 2024 11:32:51 GMT

Thanks, I will try that.

Lost my add on

Mingdi — Sat, 27 Apr 2024 23:44:35 GMT

Hello,

I received an add on for 240 GB I believe and when I checked today it wasn't there. What happened?