topic Re: Number transfer in Get Support

Number transfer

Pete60 — Fri, 09 Feb 2024 00:02:08 GMT

After you receive your text from previous provider and answer yes do you have to put the new card in then or after you get conformation

Re: Number transfer

softech — Thu, 08 Feb 2024 23:28:08 GMT

@Pete60

either way is fine. If you leave your old sim card on the phone, reboot every 30 mins and if you see it unable to connect to your old carrier, then the port is done and you can put PM sim card in the phone

on the other hand, you can put your PM sim card into the phone after replying Yes, Reboot every 30 mins and call yourself from another phone, if the PM sim receives the incoming calls, the port is completed

Re: Number transfer

computergeek541 — Fri, 09 Feb 2024 00:04:33 GMT

@softech wrote:
@Pete60
either way is fine. If you leave your old sim card on the phone, reboot every 30 mins and if you see it unable to connect to your old carrier, then the port is done and you can put PM sim card in the phone
on the other hand, you can put your PM sim card into the phone after replying Yes, Reboot every 30 mins and call yourself from another phone, if the PM sim receives the incoming calls, the port is completed

Ideally, I would say that having both SIM cards in working phones would be best, but if that isn't possible I would suggest that the old SIM card be left int he phone until it stops working. That's because most incoming calls will keep going to the old carrier (unless most of the people who call are using Telus).