topic Re: eSIM in Get Support

eSIM

Caro11 — Thu, 08 Feb 2024 23:15:59 GMT

I activated my eSIM and it didn’t work. It seems now I deleted it, how do I reinstall it?

Re: eSIM

softech — Thu, 08 Feb 2024 23:24:38 GMT

@Caro11 you shouldn't delete it. Please check again on the Sim Manager screen, or Settings >Cellular and see if the esim is there.

Usually, you have to pay $5 to re-buy a new esim if you have deleted it, but since it is a new activation, maybe support staff can help. Please message them and see if they can generate a new one for you:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: eSIM

HALIMACS — Thu, 08 Feb 2024 23:25:04 GMT

@Caro11

you deleted it?

Re: eSIM

Meow — Thu, 08 Feb 2024 23:44:33 GMT

Great 😞

Now go and buy physical SIM instead.