topic Re: Ported Number in Get Support

Ported Number

Shannon_Olson — Thu, 08 Feb 2024 19:32:48 GMT

Hi, I got a new esim card, and ported a number from a Virgin Mobile account. Everything works on my end but the previous owners of the number are still being charged - Virgin Mobile is saying PM needs to call them to finalize the port!!??? Anyone else have this problem?

Re: Ported Number

Phil_Adelphus — Thu, 08 Feb 2024 19:41:43 GMT

@Shannon_Olson When you say everything works, does that include incoming voice calls?

Re: Ported Number

Shannon_Olson — Thu, 08 Feb 2024 19:42:40 GMT

Yes calls and texts work

Re: Ported Number

Phil_Adelphus — Thu, 08 Feb 2024 19:47:01 GMT

@Shannon_Olson Check your community private message inbox in a few moments and I will send you a number to call for assistance. If they can't help then private message Public Mobile customer support using this link to explain the problem

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

An agent will reply at the envelope icon top right or if you don't seen an envelope then tap your avatar to check Messages.

Re: Ported Number

BKNS27 — Thu, 08 Feb 2024 20:19:14 GMT

@Shannon_Olson

Did you reply to the text confirming with YES that you are porting over to PM with the Virgin SIM within the 90 minute window to complete the porting.

If you didn’t reply or missed the 90 minute window. You need to contact a CS_Agent to investigate or restart the porting process.

Re: Ported Number

Shannon_Olson — Thu, 08 Feb 2024 20:20:24 GMT

Yes that was done

Re: Ported Number

computergeek541 — Thu, 08 Feb 2024 20:21:44 GMT

There's no need to post the same thing that another member already posted more than 30 minutes ago.