topic Re: Invalid SIM card in Get Support

Invalid SIM card

Mahek — Thu, 08 Feb 2024 18:28:09 GMT

I am trying to reactivate my older SIM card and it keep saying “invalid SIM card” Can someone please help me reactivate it ?

edited by computergeek541: changed incorrect category of "community"

Re: Invalid SIM card

Meow — Thu, 08 Feb 2024 17:30:54 GMT

If you HAD service before and account was suspended and then deactivated - you CANNOT reuse old SIM. You have to buy a new one.

ONLY if service was suspended less than 90 days only then you can use the same SIM.

Re: Invalid SIM card

Mahek — Thu, 08 Feb 2024 17:31:53 GMT

why is there such policy ?

Re: Invalid SIM card

PhoneHome8932 — Thu, 08 Feb 2024 17:31:56 GMT

Hi. I don't think you can re-activate an old SIM. You may need a new one. Order one on Amazon ($5) for faster shipping.

Re: Invalid SIM card

hTideGnow — Thu, 08 Feb 2024 17:35:29 GMT

HI @Mahek

sorry, it is not a policy set by PM but it is a policy set by all carrier

Any sim card activated before with an account cannot be used for another activation

you are trying to activate new account, right? You will need a new sim card.

However, if you account just suspended for less than 90 days, then the account can still be unsuspended with the same sim card, you just need to login My Account and pay. When was this account suspended?

Re: Invalid SIM card

Meow — Thu, 08 Feb 2024 17:39:11 GMT

@Mahek wrote:
why is there such policy ?

Why? Because SIM cannot be reused. Same as you cannot have the same bank/utility/whatever account once you close it.