topic Re: Why am I charged for a reward? in Get Support

Why am I charged for a reward?

MichaelnMary — Thu, 08 Feb 2024 01:27:12 GMT

Hello, I just transferred to Public Mobile and was so excited to see Rewards in my account. Clicked the reward once and found it was still available so clicked it again. It now shows a $5 fee for purchased reward. I do not want to be charged. Would you please advise what I should do. Thanks

Re: Why am I charged for a reward?

HALIMACS — Thu, 08 Feb 2024 01:33:08 GMT

That's not a purchased reward, @MichaelnMary

That's a reward used to purchase an add-on or an adjustment to one.

It seems like you may have used your Points to make a data add-on purchase recently, perhaps? Maybe one that Public Mobile reversed for you, or something to that effect?

Re: Why am I charged for a reward?

BKNS27 — Thu, 08 Feb 2024 02:13:23 GMT

@MichaelnMary

It looks like you redeem $5 in points for 200mb of data.

Re: Why am I charged for a reward?

MichaelnMary — Thu, 08 Feb 2024 02:22:45 GMT

Yes, there are two activities at 17:17pm. The bottom one was to use $5 credit to get 200mb data. The top one is confusing - if it is reward, why call it ‘purchased reward…’ and cost me $5?

Re: Why am I charged for a reward?

MichaelnMary — Thu, 08 Feb 2024 02:27:40 GMT

Thanks! I did use $5 credit from PM to get the add on data. But confused with the $5 for ‘purchase reward…’. It also shows available fund is 0. Will I be charged at the next billing cycle when fund is available?

Re: Why am I charged for a reward?

Chalupa_Batman — Thu, 08 Feb 2024 02:31:07 GMT

Hey @MichaelnMary Looking at the picture itself, the way I see it, a 250mb data add on was purchased for $5 of your rewards. Then, it was refunded back to you. I see the purchase and then I see the credit adjustment. So you should have a $5 credit on your account or it may have been used to cover $5 worth of your plan cost. Because the credit was used then refunded, the $5 can't go back to your "rewards" section so it just goes as a $5 credit on your account.

Re: Why am I charged for a reward?

MichaelnMary — Thu, 08 Feb 2024 02:55:56 GMT

Thanks. It makes sense. I wanted to thank you ALL in the community for your time and efforts to help me out.