https://productioncommunity.publicmobile.ca/t5/Get-Support/Logging-into-my-account-shows-no-active-subscriptions-even/m-p/1139249#M795608 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/378474">@reanon12</a>&nbsp;</P><P>Best to DM a CS_Agent to investigate your issue at:</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P> Wed, 07 Feb 2024 21:45:45 GMT BKNS27 2024-02-07T21:45:45Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Logging-into-my-account-shows-no-active-subscriptions-even/m-p/1139218#M795590 <P>I tried to log into my Public Account today to add an add-on, but everyone I login, it doesn't show any subscriptions. It keeps trying to get me to activate a new subscription but I've been a member for years now. Very confused, not sure how to contact customer service either. Please advise, thanks!</P> Wed, 07 Feb 2024 20:23:10 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Logging-into-my-account-shows-no-active-subscriptions-even/m-p/1139218#M795590 reanon12 2024-02-07T20:23:10Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Logging-into-my-account-shows-no-active-subscriptions-even/m-p/1139220#M795592 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/378474">@reanon12</a>&nbsp;</P><P>Have you login in your self service recently in the last several months?&nbsp; Do you remember signing up for the new Eversafe login?&nbsp; Public mobile switched over to Eversafe in May 2023</P><P><A href="https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-troubleshooting" target="_blank">https://www.publicmobile.ca/en/ab/get-help/articles/eversafe-troubleshooting</A></P> Wed, 07 Feb 2024 20:32:49 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Logging-into-my-account-shows-no-active-subscriptions-even/m-p/1139220#M795592 Dunkman 2024-02-07T20:32:49Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Logging-into-my-account-shows-no-active-subscriptions-even/m-p/1139224#M795595 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/378474">@reanon12</a>&nbsp;</P><P>If you are a longtime member and haven’t create an Eversafe ID…click on Sign Up.</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0110.png" style="width: 750px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/111050i2B1787B31400FB88/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0110.png" alt="IMG_0110.png" /></span></P><P> </P> Wed, 07 Feb 2024 20:36:39 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Logging-into-my-account-shows-no-active-subscriptions-even/m-p/1139224#M795595 BKNS27 2024-02-07T20:36:39Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Logging-into-my-account-shows-no-active-subscriptions-even/m-p/1139242#M795605 <P>I have set up Eversafe within the last few months. When i log in, it tells me to reactivate and when I hit that button, I get the second screen with no options in the menu either to get to my account. But My account and number have been operational this whole time!</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1073.png" style="width: 1284px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/111057i01ADABDCD51EA7AA/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1073.png" alt="IMG_1073.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_1075.png" style="width: 1284px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/111058i5890437C8AFD931E/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_1075.png" alt="IMG_1075.png" /></span></P><P> </P> Wed, 07 Feb 2024 21:25:02 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Logging-into-my-account-shows-no-active-subscriptions-even/m-p/1139242#M795605 reanon12 2024-02-07T21:25:02Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Logging-into-my-account-shows-no-active-subscriptions-even/m-p/1139243#M795606 <P>Thank you for your response, please see my reply above</P> Wed, 07 Feb 2024 21:25:44 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Logging-into-my-account-shows-no-active-subscriptions-even/m-p/1139243#M795606 reanon12 2024-02-07T21:25:44Z https://productioncommunity.publicmobile.ca/t5/Get-Support/Logging-into-my-account-shows-no-active-subscriptions-even/m-p/1139249#M795608 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/378474">@reanon12</a>&nbsp;</P><P>Best to DM a CS_Agent to investigate your issue at:</P><P><A href="https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437" target="_self">https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437</A>&nbsp;</P> Wed, 07 Feb 2024 21:45:45 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Logging-into-my-account-shows-no-active-subscriptions-even/m-p/1139249#M795608 BKNS27 2024-02-07T21:45:45Z