topic Re: Help Please in Get Support

Help Please

Stromer — Thu, 08 Feb 2024 02:58:57 GMT

How can I speak or chat with an ~~@ publicmobile~~ agent?

edited by computergeek51: removed tagging of the above username as "publicmobile" is not Public Mobile staffed account

Re: Help Please

BKNS27 — Wed, 07 Feb 2024 20:34:49 GMT

@Stromer

You can only DM a CS_Agent at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

It is quicker if you can tell us your issue on this Community forum so we can help.

Re: Help Please

Dunkman — Wed, 07 Feb 2024 20:35:44 GMT

@Stromer

Unfortunately, there is no live chat service or phone number to call for customer service agent help.

Is there any specific questions that the community members on this forum can help with? Lots of questions do not need CSA direct help.

However, if you need to contact customer service agent, you can either submit a ticket via the help section or private messsage CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Help Please

Stromer — Wed, 07 Feb 2024 20:40:05 GMT

@BKNS27 My phone number seems to have changed out of the blue so my are seeing a different # when I call/message them.

Re: Help Please

Phil_Adelphus — Wed, 07 Feb 2024 20:55:36 GMT

@Stromer Did you port in your phone number from another provider? If so it could be an incomplete port, is your previous provider account still active?

Re: Help Please

computergeek541 — Thu, 08 Feb 2024 02:57:12 GMT

@Phil_Adelphus wrote:
@Stromer Did you port in your phone number from another provider? If so it could be an incomplete port, is your previous provider account still active?

The number changing on someone's account isn't really an incomplete number port. It's an entirely failed and closed number porting request. Public Mobile only changes the number automatically in this manner after 30 days.