topic Re: Stuck on Payment Subscription in Get Support

Stuck on Payment Subscription

kb11 — Wed, 07 Feb 2024 12:17:00 GMT

I'm currently stuck on the payment subscription page as I keep getting this message "The postal code on your card doesn't match the province selected." The URL says I'm on the BC activation page, but whenever I change it to ON, it changes back to BC. Any help would be appreciated.

Re: Stuck on Payment Subscription

Handy1 — Wed, 07 Feb 2024 12:28:11 GMT

@kb11 Maybe try uninstalling the app and wait 10-15 mins and re install it and try again see if that helps . If no luck please submit ticket with support

send a private message To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Stuck on Payment Subscription

softech — Wed, 07 Feb 2024 14:00:31 GMT

@kb11

you mentioned about URl, sounds like you are using the browser. you should subsribe using the Public Mobile App. Please download it from store and use it to go throught the subscription again

Re: Stuck on Payment Subscription

Dunkman — Wed, 07 Feb 2024 14:38:07 GMT

@kb11

Also, make sure that you were not "accidently" charge for the failed activation.

If the app does not work, maybe try again on a different web browser, clear cache or incognito mode. Or try on a different device. Website has caching issues.

Re: Stuck on Payment Subscription

kb11 — Wed, 07 Feb 2024 15:07:44 GMT

Yes, I tried the app, but for some reason it's missing the plan offered on the ON website.

Re: Stuck on Payment Subscription

kb11 — Wed, 07 Feb 2024 15:08:52 GMT

Unfortunately, none of these have worked.