topic Re: Unworking sim in Get Support

Unworking sim

Sniktaw751 — Wed, 07 Feb 2024 13:54:32 GMT

Subscription paid for but didn't renew the app says I paid for and renew my subscription on Feb 3rd but yet my services do not work , I've tested my sim in other working devices and it is not activated still

Re: Unworking sim

softech — Wed, 07 Feb 2024 13:58:29 GMT

@Sniktaw751 can you call 1.855.4PUBLIC from another computer, enter you phone number and check again what the system says about your account status

if it really says your subscription is active, then open ticket with PM support ans let them confirm what is the issue

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Re: Unworking sim

Sniktaw751 — Wed, 07 Feb 2024 13:59:52 GMT

I can't call anyone

Re: Unworking sim

hairbag1 — Wed, 07 Feb 2024 14:17:52 GMT

@Sniktaw751 wrote:
I can't call anyone

try dialing that number from a different phone. Follow the prompts to add your cell number to hear status of your account.

Re: Unworking sim

Dunkman — Wed, 07 Feb 2024 14:22:54 GMT

@Sniktaw751

In your self service account, is the account status active (versus suspended).

You might want to try a network reset of the phone. Note: this will erase any saved Wifi passwords